Frequently Asked Questions / Help


CommunityQUEST User Accounts

Do I need a CommunityQUEST user account to post an ad or event?

No, CommunityQUEST user accounts are not required to post ads or events.
If you post many ads, a user account just makes it easier to manage your posts. When you are logged in to your account you can post new ads and events without having to receive and keep track of the verification emails you receive if you don't have an account. You will see the ads and events you have posted all in one place.

Does it cost anything to create a user account?

No, CommunityQUEST user accounts are 100% free.                                                                                                  

How do I create a user account?

  • Go to the account sign up page.
  • Enter a user name, your email address and a password and confirm your password. Then enter the security code shown in the box.
  • Then please tell us how you found our website. It's not required, but it is helpful to us.
  • Click the Submit button.
  • If you want to clear all the fields and start over, click the Reset button.

How do I create an ad with my user account?

  1. Log in to your user account by clicking on the "My Account" button.
  2. Choose the city in which you want to post your ad. If you have already chosen a city go to step 3.
  3. Choose the category in which you want to post your ad (e.g., If you were a charity in need of an item, choose "Donations Needed" and then pick the subcategory that matches the item you need, e.g., Appliances. If you are not a charity and want to donate an item, choose "Donations Offered" and pick the subcategory that matches the item you would like to donate, e.g., Furniture).
  4. Click "Post Ad" and write your ad title and description, and include up to four pictures.
  5. Click the "Post Now" button.
  6. Your ad is now live on the site. You won't receive a verification email to publish your ad when you are logged in to your account.

How do I edit a current post?

  • Click on the "My Account" button.
  • If you're not already logged in, enter your user name and password and click the Submit button.
  • Once you're logged in, you will see a list of all of your posted ads and events. Find the ad or event you want to modify and click the "Edit Ad" link.
  • Make your changes.
  • Check the "Agree to terms" box.
  • If you want to save your changes, click the Update button at the bottom.
  • If you don't want to save the changes you made, click the Cancel button at the bottom.
  • If you want to completely delete the ad from the website, click the Delete button at the bottom.

How do I repost an expired ad?

  • Click on the "My Account" button.
  • If you're not already logged in, enter your user name and password and click the Submit button.
  • Once you're logged in, you will see a list of all of your posted ads and events. Find the expired ad you want to renew and click the "Renew Ad" link.
  • On the next page click the "Renew Ad" button. Your ad has now been renewed and is live on the site.

How do I delete a current post?

  • Click on the "My Account" button.
  • If you're not already logged in, enter your user name and password and click the Submit button.
  • Once you're logged in, you will see a list of all of your posted ads and events. Find the ad or event you want to delete and click the "Delete Ad" link.
  • Click "OK" in the pop-up confirmation box.

What else can I do with my user account?

  • To get to your user account home page, click on the "My Account" button.
  • If you're not already logged in, enter your user name and password and click the Submit button.
  • Once you're logged in, you will see a list of all of your posted ads and events.
  • There you can View, Edit, Renew, Delete and Feature your posts.
  • You can click on the "Update your Profile" link where you can change your password, email address, and add an avatar to your account.
  • You can click on the "View your public profile" link where you can see how other people will see your public profile. Your public profile only includes your username, the date you joined, your avatar (if you uploaded one), and a list of ads you currently have running. It does not include your name or email address or any other personal information.

Posting Ads

Does it cost anything to post an ad?

All CommunityQUEST basic ad and event postings are free. One option you may choose is to have your ad "Featured" for $5 for the run of the ad. Payments are made through PayPal and you do not need a PayPal account. You may use PayPal to pay with your credit card OR your PayPal account.

How do I post an ad?

Step 1: Choose the city in which you want to post your ad. If you have already chosen a city go to step 2.
Step 2: Choose the category in which you want to post your ad (e.g., If you were a charity in need of an item, choose "Donations Needed" and then pick the subcategory that matches the item you need, e.g., Appliances. If you are not a charity and want to donate an item, choose "Donations Offered" and pick the subcategory that matches the item you would like to donate, e.g., Furniture).
Step 3: Click "Post Ad" and write your ad title and description, and include up to four pictures.

You will then be sent an email that contains a link to verify your email address. Click on this link and you will be taken to a page that verifies the email you entered is actually yours. Now your ad is active and you may view or edit your ad posting. Be sure to keep the email that you receive so you can edit, delete or feature your ad later if you want to do so. Your ad will be displayed on the site for 90 days. If you like, you can feature your ad for $5. This will make your ad more visible by putting it at the top of the categories and ads list pages, and be highlighted so it stands out.

When does my ad expire?

Posted Ads are active for 90 days from the date posted.
Posted Events are active through the end date of the event.

Can I post ads in more than one city or category?

You can not post ads in more than one category for the same item or request. Separate items and separate requests can be posted simultaneously in different categories.
You can post ads or events in more than one city only if those cities are adjacent to each other and they are considered to be part of one regional area. If that is the case, we invite you to send us feedback so we can determine if many people in your area also feel we should create a region for those cities.

How do I edit my ad?

The links to edit/delete and view your ad were sent in the verification email you received when you posted your ad. Click the edit/delete link in the email and you will be taken to the edit/delete ad page. Make the changes you want and click the "Update" button at the bottom of the page. Remember to click the "terms of use" check box.

If you lost your original email you can have it resent to you by clicking here. Remember to use the email address you used when you posted your ad.

How do I delete my ad?

The links to edit/delete and view your ad were sent in the verification email you received when you posted your ad. Click the edit/delete link in the email and you will be taken to the edit/delete ad page. Click the "Delete" button at the bottom of the page. A pop-up message will ask you if you are sure you want to delete your ad. Click "OK" and your ad will be deleted.

If you lost your original email you can have it resent to you by clicking here. Remember to use the email address you used when you posted your ad.

How do I repost my ad?

When your ad is close to expiring, you will receive an email that gives you a link to renew your ad. Just click the link and your ad will be renewed for another 90 days. Please only do this if you still need the ad to run.
If you had paid to feature your ad, you will have the opportunity to do so for the extended period when you click the renew link. You WILL NOT be automatically charged for it by clicking on the renew link. After clicking on the renew link you can click on the "Featured Ad" link to pay for featuring your ad.

If your ad expires and gets deleted from the database, you will not be able to automatically renew your ad. In this case you will need to post your ad like you did the first time.

How do I upload an image for my ad?

You can add pictures to your post either when first creating your ad or later when editing your ad. In either case, on the post/edit page, locate the following area:

Click the first "Browse" button, then search through your computer's directory to locate your first image file. Include up to three more pictures by following the same steps. When you are done creating/editing your ad click on the "Post Now" button. If you have included images on your post it may take a few minutes (depending on your Internet connection speed) to upload the images. When the upload is complete you will see a message that tells you the number of pictures that were uploaded successfully.

Accepted image formats are: jpg, gif and png. Any other type of image file will be rejected. Also, any image over 1 MB will be rejected. You must reduce the image size before uploading if it's larger than 1 MB.

Where is my ad?

If you have posted an ad but you can't locate it on the site, there are a few things to consider:

  • Make sure you clicked on the email verification link in the email that was sent to you when you posted your ad. If you have not yet received the verification email, see "Where is my verification email?" question below.
  • You may need to refresh/reload the page that displays listings for the category where your ad was posted.
  • Make sure you are looking in the correct category (for example: Donations Needed vs. Donations Offered).
  • Make sure you are looking under the correct date. Your post will appear under the date when you published the ad.
  • If you are unable to locate your ad using a keyword search, make sure that the keyword actually appears in the text of the ad.
  • Other possibilities: your post may have expired, or it may have been removed from the listings by flagging.

Where is my verification email?

If you have successfully submitted your posting and still have not received the email to verify your email address, here are some things to consider:

  • If you are using a free email account (like Hotmail and Yahoo), make sure you have not exceeded your mailbox storage limit, and check your bulk/junk/spam mail folder(s).
  • Make sure you entered your email address correctly on the posting form - it only takes one typo!
  • Some email providers and ISPs have implemented "spam filters" which we have found are often badly designed or misconfigured, sometimes resulting in CommunityQUEST emails being intercepted.
  • Network problems between ISPs can delay email transmission, sometimes for many hours - try checking back later.

You can also have your verification email re-sent by clicking here and filling out the form.

Why was my ad deleted?

There are 4 possible reasons:

  1. Your ad expired.
  2. Your ad was flagged by other CommunityQUEST users as spam.
  3. You deleted the ad yourself.
  4. Your ad was deleted because it was determined by a CommunityQUEST moderator to be spam.                    

What are "flags" and "flagging"?

CommunityQUEST users enjoy free postings, subject only to CommunityQUEST Terms of Use and posting guidelines. Users may flag postings they believe to be in violation of CommunityQUEST guidelines, by clicking on the "Report Abuse" link at the upper right corner of each posting. The post may have been:

  • miscategorized - wrong category, discusses another ad, otherwise misplaced
  • prohibited - violates CommunityQUEST Terms of Use or other posted guidelines
  • spam/overpost - posted too frequently, in too many cities/categories, or is too commercial

Free classified ads receiving a sufficient number of qualified negative flags are subject to automated removal. Many ads are removed through community flagging each month, of which the vast majority are in violation of CommunityQUEST terms of use or posting guidelines. No moderation system is perfect, and a small percentage of ads removed through flagging are compliant. Flagged postings that meet CommunityQUEST guidelines and Terms of Use may be reposted, or reworded as necessary.

How do I reply to an ad?

When someone posts an ad, they have 3 choices for how they wish to be contacted:

  1. If the poster has chosen to show their email address, you will see "Reply to: (someone@somewhere.com)" near the top of the ad. Just click on the highlighted email address and it should open your email application (such as Outlook) and fill in the To: field with the poster's email address. You could also copy the address (usually by right-clicking and selecting "Copy Email Address") and paste it into your email application.
  2. If the poster has chosen to be contacted by the contact form you will see "Reply to: (Use contact form below)" near the top of the ad. You can then use the contact form below their ad to write them a message that will be sent to their email address through the website.
  3. If the poster has chosen not to have either, you will see "Reply to: (Not Shown)" near the top of the ad. In this case you will need to look for a phone number, fax number, website address, or street address in the body of the posting to be able to contact them.

Please note: When you reply to a post, your email address will be visible to the recipient. If you want to remain anonymous, it might help to use an email address that does not contain your name or other identifying information. (Many users set up web-based email accounts such as Yahoo or Gmail for this purpose.)

Troubleshooting Tips: If you get an error message when you click on the highlighted email address, or you do not recognize the email program that pops up, simply cut-and-paste the email address into a new message in your usual email application.

Which HTML tags are supported?

HTML tags are not allowed in ad postings and will be stripped out if added. However, when posting an ad, you may use the provided text effect buttons located right above the ad description box.

Text Effect Button Bar:

To use them, highlight the word you want to emphasize and click on the button you want to use. You will be able to see how it will look in your ad by looking at the "Preview" box below the ad description. For example, if you want to make a word "bold", highlight the word and click the "Bold" button. You will now see that word in bold below in the Preview box.

Text Effect Buttons Key:




Posting Events

Does it cost anything to post a charity/non-profit event?

All CommunityQUEST basic ad and event postings are free. You may choose to have your event "Featured" for $5 for the run of the event. Payments are made through PayPal and you do not need a PayPal account. You may use PayPal to pay with your credit card OR your PayPal account.

How do I post an event?

Step 1: Choose the city in which you want to post your event. If you have already chosen a city go to step 2.
Step 2: Click "Post Event" and enter the event title and description of the event, and include up to four pictures (maybe of last year's event).
Step 3: Select your event's start and end dates. (If the event is only one day, use that date in both fields. Your event posting will start right away and stay posted through the event end date.

You will then be sent an email that contains a link to verify your email address. Click on this link and you will be taken to a page that verifies the email you entered is actually yours. Now your event is active and you may view or edit your event posting. Be sure to keep the email that you receive so you can edit, delete or feature your event later if you want to do so. Your event will be displayed on the site through the end date of the event. If you like, you can feature your event for $5 through the end date of your event. This will make your event more visible by putting it at the top of the categories and events list pages, and be highlighted so it stands out.

How long does my event stay posted?

Posted events are active through the end date of the event.

Can I post events in more than one city?

You can post events in more than one city only if those cities are adjacent to each other and they are considered to be part of one regional area. If that is the case, we invite you to send us feedback so we can determine if many people in your area also feel we should create a region for those cities.

How do I edit my event?

The links to edit, delete and view your event were sent in the verification email you received when you posted your event. Click the edit/delete link in the email and you will be taken to the edit/delete event page. Make the changes you want and click the "Update" button at the bottom of the page. Remember to click the "terms of use" check box.

If you lost your original email you can have it resent to you by clicking here. Remember to use the email address you used when you posted your event.

How do I delete my event?

The links to edit, delete and view your event were sent in the verification email you received when you posted your event. Click the edit/delete link in the email and you will be taken to the edit/delete event page. Click the "Delete" button at the bottom of the page. A pop-up message will ask you if you are sure you want to delete your event. Click "OK" and your event will be deleted.

If you lost your original email you can have it resent to you by clicking here. Remember to use the email address you used when you posted your event.

How do I repost my event?

Events stay posted through the end date of the event so there is no need to repost or renew an event.

How do I upload an image for my event?

You can add up to four pictures to your event post either when first creating it or later when editing it. In either case, on the post/edit page, locate the following area:

Click the first "Browse" button, then search through your computer's directory to locate your first image file. Include up to three more pictures by following the same steps. When you are done creating/editing your event post click on the "Post Now" button. If you have included images on your post it may take a few minutes to upload the images (depending on your Internet connection speed). When the upload is complete you will see a message that tells you the number of pictures that were uploaded successfully.

Accepted image formats are: jpg, gif and png. Any other type of image file will be rejected. Also, any image over 1 MB will be rejected. You must reduce the image size before uploading if it's larger than 1 MB.

Where is my event post?

If you have posted an event but you can't locate it on the site, there are a few things to consider:

  • Make sure you clicked on the email verification link in the email that was sent to you when you posted your event. If you have not yet received the verification email, see "Where is my verification email?" question below.
  • You may need to refresh/reload the page that displays listings for events in the city where your event was posted.
  • Make sure you are looking in the events section and not Donations Needed or Donations Offered.
  • Make sure you are looking under the correct date. Your post will appear under the date when your event takes place.
  • If you are unable to locate your event using a keyword search, make sure that the keyword actually appears in the text of the post.
  • Other possibilities: your post may have expired, or it may have been removed from the listings by flagging.

Where is my verification email?

If you have successfully submitted your posting and still have not received the email to verify your email address, here are some things to consider:

  • If you are using a free email account (like Hotmail and Yahoo), make sure you have not exceeded your mailbox storage limit, and check your bulk/junk/spam mail folder(s).
  • Make sure you entered your email address correctly on the posting form - it only takes one typo!
  • Some email providers and ISPs have implemented "spam filters" which we have found are often badly designed or misconfigured, sometimes resulting in CommunityQUEST emails being intercepted.
  • Network problems between ISPs can delay email transmission, sometimes for many hours - try checking back later.

You can also have your verification email re-sent by clicking here and filling out the form.

Why was my event deleted?

There are 4 possible reasons:

  1. Your event end date has passed.
  2. Your post was flagged by other CommunityQUEST users as spam.
  3. You deleted the post yourself.
  4. Your post was deleted because it was determined by a CommunityQUEST moderator to be spam.                 

What are "flags" and "flagging"?

CommunityQUEST users enjoy free postings, subject only to CommunityQUEST Terms of Use and posting guidelines. Users may flag postings they believe to be in violation of CommunityQUEST guidelines, by clicking on the "Report Abuse" link at the upper right corner of each posting. The post may have been:

  • miscategorized - wrong category, discusses another ad or event, or is otherwise misplaced
  • prohibited - violates CommunityQUEST Terms of Use or other posted guidelines
  • spam/overpost - posted too frequently, in too many cities/categories, or is too commercial

Free classified event postings receiving a sufficient number of qualified negative flags are subject to automated removal. Many posts are removed through community flagging each month, of which the vast majority are in violation of CommunityQUEST terms of use or posting guidelines. No moderation system is perfect, and a small percentage of posts removed through flagging are compliant. Flagged postings that meet CommunityQUEST guidelines and Terms of Use may be reposted, or reworded as necessary.

How do I reply to an event?

When someone posts an event, they have 3 choices for how they wish to be contacted:

  1. If the poster has chosen to show their email address, you will see "Reply to: (someone@somewhere.com)" near the top of the post. Just click on the highlighted email address and it should open your email application (such as Outlook) and fill in the To: field with the poster's email address. You could also copy the address (usually by right-clicking and selecting "Copy Email Address") and paste it into your email application.
  2. If the poster has chosen to be contacted by the contact form you will see "Reply to: (Use contact form below)" near the top of the post. You can then use the contact form below their post to write them a message that will be sent to their email address through the website.
  3. If the poster has chosen not to have either, you will see "Reply to: (Not Shown)" near the top of the ad. In this case you will need to look for a phone number, fax number, website address, or street address in the body of the posting to be able to contact them.

Please note: When you reply to a post, your email address will be visible to the recipient. If you want to remain anonymous, it might help to use an email address that does not contain your name or other identifying information. (Many users set up web-based email accounts such as Yahoo or Gmail for this purpose.)



Troubleshooting Tips: If you get an error message when you click on the highlighted email address, or you do not recognize the email program that pops up, simply cut-and-paste the email address into a new message in your usual email application.

Which HTML tags are supported?

HTML tags are not allowed in ad postings and will be stripped out if added. However, when posting an ad, you may use the provided text effect buttons located right above the ad description box.

Text Effect Button Bar:


To use them, highlight the word you want to emphasize and click on the button you want to use. You will be able to see how it will look in your ad by looking at the "Preview" box below the ad description. For example, if you want to make a word "bold", highlight the word and click the "Bold" button. You will now see that word in bold below in the Preview box.

Text Effect Buttons Key:




General Questions

Where can I advertise my business and services?

Commercial posts submitted to any categories are subject to removal. If you would like to advertise on our site, you can click here.

Searching CommunityQUEST.org

Both posted ads and events are searchable. To use the search feature, simply type in the key word(s) that you are looking for, select the heading or category and then click the "Go" button.
Example: You type the word "desk" and select the "Donations Offered" category. Click the "Go" button to see the results.